Returns & Exchanges

At Casyvo, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return window for all items in their original condition. If your order doesn't meet your expectations, our streamlined process ensures a quick and hassle-free resolution.

Return Process

• 1.
  Initiate Your Request

  Log into your Casyvo account and visit the 'Order History' section to select the items you wish to return and receive a Return Authorization number.

• 2.
  Prepare the Package

  Carefully place the items in their original packaging, ensuring all tags are attached and the product is unused to remain eligible for a refund.

• 3.
  Ship the Item

  Affix the pre-paid shipping label provided by our support team to your package and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects and approves your return, your refund will be processed back to your original payment method within 5-7 business days.