Frequently Asked Questions
Everything you need to know about your Casyvo experience.
How long will it take to receive my order?
Standard shipping typically takes 3 to 7 business days within the continental United States. International shipping times vary based on destination but generally range from 7 to 14 business days.
What is your return policy?
We offer a 30-day return window for all unused items in their original packaging. Please contact our support team to initiate a return and receive a prepaid shipping label.
What payment methods do you accept?
Casyvo accepts all major credit cards including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Can I track my package in real-time?
Yes, once your order has shipped, you will receive an email containing a tracking number and a link to monitor your delivery status until it reaches your door.
Are Casyvo products covered by a warranty?
Most of our products come with a one-year limited warranty against manufacturing defects. Check the specific product description on our site for detailed warranty information.
How do I change or cancel my order?
To ensure fast delivery, we process orders quickly. If you need to change or cancel an order, please contact us within 1 hour of placement to ensure we can catch it before it ships.